Returns & Refunds

This policy applies to purchases made at nord-lund.com. It does not affect any rights you have under applicable consumer protection law.

30-Day Money-Back Guarantee

Nordlund offers a 30-day money-back guarantee on the Nordlund Gutter Cleaner. If it doesn't live up to your expectations, you can return it within 30 days of delivery for a refund of the purchase price.

The guarantee applies to:

your first order of the Nordlund Gutter Cleaner,
a maximum of one opened Nordlund Gutter Cleaner per customer or household,
30 days from the date your order was delivered.

To use the guarantee, contact us within 30 days and include:

your order number,
which product the return is for,
a short explanation of why the product didn't work for you.

The product may be opened and tried as intended. For the return to be approved, the complete product must be returned, including the cleaner head, all pole sections and any accessories (work gloves, safety glasses).

The product must be returned in good condition. Normal signs of reasonable trial use are accepted.

The guarantee does not apply if:

parts are missing,
the product is damaged,
the product shows heavy or abnormal wear,
the product has been used or cleaned incorrectly,
the product has been modified or repaired,
there are signs of deliberate misuse of the guarantee.

Once you've received return instructions, the return must be shipped within 14 days. The customer is responsible for return shipping and must use a trackable shipping method.

When we receive your return, we'll inspect the product and confirm that the guarantee conditions are met. For an approved return, the purchase price of the product is refunded. Original shipping, express shipping, return shipping and any other additional costs are not refunded under the guarantee.

Nordlund reserves the right to decline returns that don't meet the conditions above. The guarantee does not apply to repeat orders, resale, commercial use, or where fraud or systematic misuse is suspected.

How to Return

Request a Return

Contact customer service at kontakt@nord-lund.com with your order number and a short description of why you'd like to return the product.

Return Confirmation

Once we've received your request, we'll email you instructions on how and where to return the product. A return request doesn't automatically mean the return is approved; the final decision is made once the product has been received and inspected.

Return Address

Returns must be sent to the warehouse address provided in the return instructions from customer service. Please don't send returns to our registered company address or any other address unless you've been explicitly instructed to. Returns sent to the wrong address may be delayed or declined.

Packaging and Return Shipping

Pack the product securely so it isn't damaged in transit, and include all parts, accessories and packaging. The customer is responsible for:

the cost of return shipping,
using the correct return address,
packing the product securely,
shipping the return with a trackable method,
keeping the drop-off receipt and tracking number.

Products damaged because of inadequate return packaging may result in a reduced refund or a declined return. For an approved defect, wrong item or shipping damage, we cover the return shipping and send separate instructions.

Exchanges

To exchange an unused, unopened product, contact customer service within 14 days of delivery. The product must be returned unused and unopened, in its original packaging, with all parts and accessories, in resalable condition. Exchanges depend on stock availability. The customer is responsible for return shipping, any new shipping cost and any price difference. Opened or used products can't be exchanged, but may be returned under the 30-day money-back guarantee.

Refunds

Once we've received and inspected your return, approved refunds are normally processed within 10 business days to the original payment method. Your bank or payment provider may need additional time before the amount appears in your account.

Defective, Damaged or Incorrect Items

Defective Product

Contact customer service as soon as possible if you believe your product is defective. Include your order number, a description of the problem and clear photos or videos where possible.

Damaged in Transit

If the product arrives damaged, contact us and send photos of the product, the outer packaging and the shipping label, ideally within 48 hours of delivery.

Wrong Item Received

If you received the wrong product or variant, please contact us. For a confirmed shipping error, we cover the costs of returning and correcting the order.

Order Not Delivered

If your order hasn't arrived, contact us so we can open an investigation with the carrier. If the package can't be located and is considered lost, we'll offer a replacement or a refund, depending on the circumstances.

Cancellations

You can request to cancel your order before it has shipped. Because orders are processed shortly after they're placed, we can't guarantee that an order can be stopped. If your order has already shipped, please follow the return process above.

Unclaimed and Refused Packages

If a package is returned to us because it was not picked up, the address provided was incorrect, or delivery was refused, we may deduct the actual and reasonable costs of shipping and return handling from any refund, to the extent permitted by law. Please always contact customer service rather than refusing a delivery.